Dental Insurance & Finances

The staff at Tower Smiles is pleased that you have dental insurance benefits to help with the cost of your dental care. We would like to help you obtain the maximum use of these benefits so please contact us at (403) 262-3826 for a consultation to discuss your dental needs and to help determine your insurance benefits coverage.

Payment for services not covered by insurance is expected on the day of service. We offer several payment options for your convenience:

  • Cash
  • Credit Card: Visa, MasterCard & American Express
  • Interact Direct Payment
  • Financing can also be provided upon request

ellenWe file most dental insurance claims for you and reimbursement can be assigned to our office. Please bring your insurance information with you. We will work with you to ensure that you receive the maximum benefits to which you are entitled. Remember, dental insurance is intended to cover some, but not all of the cost of your dental care. Reimbursement amounts are not, and never have been, a guideline for quality care.

Financial Frequently Asked Questions

Q) Do you accept my Dental Insurance? and How much will they pay?

A) We currently accept all private care insurance plans (plans that do not require you to select a dentist from a list or require our office to accept a reduced fee for services). This means that we work with literally thousands of companies. Although we can maintain computerized histories of payment by a given company, the benefits do change; therefore it is impossible to give you a guaranteed quote at the time of service. We estimate your portion based on the most up-to-date information we have, but it is ONLY AN ESTIMATE. If you would like to know your exact insurance benefit, we will be happy to file a “pre-treatment estimation” with your insurance company prior to treatment. This does delay treatment but will give you the exact out of pocket figures you may require.

Q) I thought I paid my portion but I got a bill, Why?

A) We base the patient portion of your bill on our most current data but there are many factors that can affect this estimate. There may be a deductible (individual or family) or you may have received treatment in another office prior to joining the Tower Smiles which is not calculated into our database. Sometimes you may need to see a specialist for care, which also uses your annual benefit. Insurance companies do not (and cannot in most cases) notify us of changes to your benefits, THEY ONLY NOTIFY YOU. If these situations apply to you, please let us know when we estimate your treatment plans so we may adjust accordingly.

Q) My Insurance didn’t pay for my treatment, now what?

A) We bill your insurance as a courtesy. If insurance does not pay within 90 days, Tower Smiles reserves the right to request payment in full for services from you and let you collect the insurance funds that are due to you. This is rare but it is important that you recognize that the insurance you have is a legal contract between YOU and YOUR insurance company. Our office is not, and cannot be a part of the legal contract. Ulimately, you are responsible for all charges incurred in our office.

Q) What are my Financial Payment Options?

A) Tower Smiles does request payment in full for your portion at the time of service. We accept MasterCard, Visa, American Express and Interac (Debit). For existing patients with established credit history, we do take post dated cheques or credit card payments over 3 months.

Q) My family is in financial need. What can you do to help us?

A) Since every situation is unique, we feel that it is best to contact us directly and book a complimentary consultation appointment. That way we can discuss your treatment options in a relaxed one on one environment. Then we can let you know what your options are and how we can work together to achieve your oral health goals.

If you have any questions about your Financial Options,
please call us at (403) 262-3826!


At Dr. Eli Markovich we are always welcoming new patients! No referral is required.
Call Us at (403) 262-3826 book your consultation appointment today!